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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
- Douglas Stone - Author
- Bruce Patton - Author
- Sheila Heen - Author
- Roger Fisher - Author of introduction, etc.
OverDrive Read
- ISBN: 9781101496763
- Release date: November 2, 2010
EPUB ebook
- ISBN: 9781101496763
- File size: 1521 KB
- Release date: November 2, 2010
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OverDrive Read
EPUB ebook
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English